Shipping & Returns

Shipping Carriers

Orders are shipped via trusted carriers. You can track your order using the tracking number link provided in your shipping confirmation email which will come after fulfillment of your request. Delivery timelines are estimates only and we are not responsible for delays outside of our control. 

Returned Shipments & Reshipment Policy

Once invoiced and shipped, sales are final. If a shipment is returned due to carrier issues beyond the control of both the customer and Surje, it will be inspected upon return. Saleable goods will be reshipped at no additional cost. Damaged goods will be handled under our Product Replacement and Warranty Policy. Damaged or defective products must be reported within 7 days with supporting evidence. 

Customer Responsibilities

Accurate shipping details must be provided. Customers are responsible for compliance with import/customs rules. 

Shipping Rates

Orders above $50 will be offered free small parcel shipping, Orders below $50 will have the shipping rates appear during the order process.

The shipment subtotal (after any discounts, before tax and shipping) is used to calculate the free shipping eligibility. Shipping Rates may be canceled or modified at any time. Orders containing multiple products may ship in multiple parcels with more than one tracking code and different carriers and/or shipment delivery times for the same order.

• Note we do not ship to PO boxes. Addresses must be able to be verified prior to submitting all orders. 
  
• All items are shipped together where possible. Please make sure to check all tracking numbers provided in your shipping confirmation email. If any items are out of stock, we remove/refund those items from your order and ship the remaining items.  
  
• Transit delays can happen, we do our very best to get orders processed and shipped as quickly as possible. Once the order ships, Surje is not responsible for delays that occur during transit. During busier seasons, carriers may take longer than normal to update tracking information. If a package shows tracking updates but is delayed at a processing location, please contact the carrier. Please reach out with any questions or concerns to inquire@playwithsurje.com.